Employee turnover is a fact of business life. A recent study showed that the associated costs of replacing each employee costs a company 29 to 46 percent of his or her salary! In today’s world of 1 to 1 marketing and customer relationship management, it is essential to reduce turnover to help key employees nurture successful business relationships with customers. After all, your front counter people are your most valuable asset because they’re the key personnel who greet and interact with your customers.
As many dry cleaners wrestle with changing from a company based to a customer-based organization, employees face accountability, technology and behavioral challenges that must be addressed by management.
Read Allan's entire article Hiring & Motivating Key Employees - What Do You Expect
Allen Katz, our official Loyalty Coach and Copywriting Expert
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