Allan Katz, Our official Loyalty Coach and Copywriting Expert says:
Employee turnover is a fact of business life. A recent study showed that the associated costs of replacing each employee costs a company 29 to 46 percent of his or her salary! In today’s world of 1 to 1 marketing and customer relationship management, it is essential to reduce turnover to help key employees nurture successful business relationships with customers. After all, your front counter people are your most valuable asset because they’re the key personnel who greet and interact with your customers.
Read Allan's entire article Hiring & Motivating Key Employees - What Do You Expect
Awesome article, Marnie. Thank you for sharing this one. I always struggle with hiring people, I know what I want, but it's difficult to inject that information into a new employee and get the output desired.
I'm not a micro-manager, so I need them to just "do the job".
It helps to have this article to fall back on! Thanks.
Posted by: Jan Verhoeff | February 10, 2009 at 03:17 PM