Gail, the Digital Info Diva says:
Customer service has never been worse than it is in today's business environment. With companies trimming their budgets as much as possible, there isn't the time or money to spend on customer service skills. If it can be automated, it gets automated no matter how inconvenient it is for the customer.
Read the entire article at 3 Customer Service Ideas to Earn Customer Satisfaction and Customer Loyalty
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