Customer Service Tips

Most people are so busy looking for new customers that they neglect the customers they have. Anyone who knows anything about business knows it's easier to increase the lifetime value of a happy customer than it is to obtain new customers. The following articles were submitted by our experts on the subject of customer service.

3 Customer Service Ideas to Earn Customer Satisfaction and Customer Loyalty
by Official Customer Service Expert, Digital Info Diva
Customer service has never been worse than it is in today's business environment. With companies trimming their budgets as much as possible, there isn't the time or money to spend on customer service skills. If it can be automated, it gets automated no matter how inconvenient it is for the customer.

5 Simple Tips for Dealing with Nasty Customers
by Official E-Business Expert Jason Tarasi
If you've been in business very long, you've likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason.

Challenging Customers – Love Them or Leave Them?
by Official Small Business Expert Sandy Reed
If you own a small business, you will likely run across some customers who try your patience and may even cause emotional turmoil and undue stress. Here are 7 tips, from a Soulpreneur's perspective, to help when you encounter disgruntled customers.

3 Reasons Why You Better Know Your Customers...or Else
by Official Advertising & Marketing Michele PW
Do you have any idea how much money you're losing (yes losing) by not knowing who your customers are? Find out why you need to have a SPECIFIC customer in mind...or you could end up losing your business.