As a business owner, how you perceive your customers trickles down into all aspects of your business. How you feel about them, talk about them, and serve them provides a filter that your employees and service providers see through, and that your customers can perceive right away. This is a filter that your customers are intuitively aware of in their interactions with you. They will be attracted to you, or not, based on how you feel about serving them.
Read Sandy's entire article Surviving Technology - 5 Tips to Keep Your Customers from Firing You...
Sandy Reed, our official Family Business Expert
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